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Policies & Terms

This page contains Lotus River Wellness’s current policies and terms, including our Website Privacy Policy, Accessibility Statement, Terms and Conditions, Refund Policy, and Cancellation Policy. Click on the guidelines we've provided to ensure clarity and transparency in how we operate. Policies may be updated or expanded over time, and the most recent version will always be posted here.

Acceptable Use Policy

Our Acceptable Use Policy sets clear expectations for how our website, online community, and learning platforms should be used. It outlines behaviors that are encouraged and those that are prohibited to maintain a safe, respectful environment for all participants.

Accessibility Statement

At Lotus River Wellness, we’re committed to making our website and programs accessible to everyone, including individuals with disabilities. Our Accessibility Statement outlines the steps we take to ensure equal access and how you can contact us if you encounter any accessibility barriers.

Cancellation & Transfer Policy

Our Cancellation Policy explains the process and timelines for canceling services, classes, or programs with Lotus River Wellness. Reviewing this policy ensures clarity on any applicable deadlines or fees.

Class / Event Waiver & Release of Liability

Participation in any physical activity involves some inherent risk. Our Class/Event Waiver and Release of Liability acknowledges these risks and confirms your agreement to participate at your own discretion, releasing Lotus River Wellness from certain legal liabilities.

Code of Conduct & Scope of Practice

Our Code of Conduct and Scope of Practice outline the professional standards, ethical guidelines, and boundaries we uphold at LRW. These documents ensure a safe, respectful, and supportive environment for all students, clients, and staff.

Lotus River Wellness uses cookies to improve your browsing experience, personalize content, and analyze website traffic. Our Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences at any time.

Customer Care Policy

Our Customer Care policy explains how we support you before, during, and after your experience with Lotus River Wellness. It covers how to reach us, what you can expect in terms of communication, and the steps we take to ensure your satisfaction with our services and products.

Our Disclaimer outlines the scope and limitations of the information, services, and products provided by Lotus River Wellness. It clarifies that our content is for educational and informational purposes only, and not a substitute for professional medical or legal advice.

Enrollment Policy

Our Enrollment Policy outlines the steps, timelines, and expectations from the time a student is accepted into a program until training begins. It helps ensure a smooth and clear start for every participant.

Health & Safety Policy

At Lotus River Wellness, the health and safety of our community is a top priority. This policy outlines our commitment to clean, safe, and welcoming spaces, whether you’re attending in person or online. We follow best practices for sanitation, equipment care, and risk prevention, and welcome feedback on any health or safety concerns.

Intellectual Property & Copyright Notice

All content, materials, and branding on the Lotus River Wellness website and in our programs are protected by copyright and intellectual property laws. Our Intellectual Property Notice explains what you may and may not do with our content, ensuring our work is respected and protected.

Missed Class & Makeup Policy

Our Missed Class / Makeup Policy explains how and when students can make up missed training hours to stay on track for program completion. This ensures fairness, consistency, and alignment with certification requirements.

Payment Plan Agreement

Our Payment Plan Agreement explains the terms, schedules, and responsibilities involved when customers choose to pay in installments. It ensures all parties have a clear understanding of the arrangement.

Lotus River Wellness respects your privacy and is committed to protecting your personal information. Our Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it secure.

Product Returns & Exchanges

Our Product Returns &Exchanges policy outlines the process, timelines, and conditions for returning or exchanging items purchased through Lotus River Wellness. Reviewing this policy ensures you know your options and the steps to take if a product doesn’t meet your expectations.

Our Refund Policy outlines the conditions under which payments for Lotus River Wellness services or programs may be refunded. Please review it to understand eligibility, timelines, and any applicable requirements.

Scholarship Terms & Conditions

Our Scholarship Terms and Conditions explain the eligibility, expectations, and commitments for students who receive scholarship funding. This ensures transparency and fairness in the distribution of financial support.

Shipping Policy

Our Shipping Policy outlines delivery methods, estimated timelines, and procedures for addressing lost or damaged shipments. It helps ensure that you know what to expect when ordering physical products from Lotus River Wellness.

Terms & Conditions

By using our website and services, you agree to follow the guidelines outlined in our Terms and Conditions. This document explains your rights and responsibilities as a visitor or customer of Lotus River Wellness.

Wholesale Inquiry

Our Wholesale Inquiries policy provides information for retailers and partners interested in carrying Lotus River Wellness products. It covers eligibility, order minimums, pricing, and how to get started with a wholesale account.

Steph Cole, founder of Lotus River Wellness, leading women’s yoga teacher training and wellness

Professional Consulting

Achieve optimal outcomes through our exclusive professional resources. Our certified professionals work with you to create a customized plan that aligns with your lifestyle and goals.

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