Customer Care Policy

At Lotus River Wellness, we are committed to providing the highest level of service and support to our students, clients, and community. Our Customer Care Policy outlines how we assist you before, during, and after your experience with us.

Communication & Support:

We aim to respond to all inquiries within [X] business days. You can reach us via email, phone, or through our website contact form for assistance with programs, purchases, or general questions.

Transparency:

We strive to provide clear, accurate, and up-to-date information about our products, services, and policies so you can make informed decisions.

Problem Resolution:

If you have a concern or issue, we will work with you promptly to find a fair and reasonable resolution.

Commitment to Satisfaction:

Your satisfaction matters to us. Whether you are purchasing a coloring book, enrolling in a training program, or attending an event, we want your experience with Lotus River Wellness to be positive and valuable.

Effective: August 8, 2025